Our Speedz Responsible Gaming

At Speedz, we want every spin, every hand and every live-dealer session to stay fun. We built our platform for entertainment, not for financial stress, and we take our responsibility as a licensed operator seriously. Below you'll find the tools, policies and resources we offer to help you stay in control while you play with us.

Our Commitment to Safer Play

We at Speedz Casino operate under a licence issued by the Kahnawake Gaming Commission (KGC), licence number 01003, issued on 4 June 2025. This licence requires us to maintain strict standards around fair play, player protection and responsible gambling practices, and we welcome that responsibility. We hold player funds in segregated designated bank accounts, separate from our own operating capital, so that your balance is protected even in the unlikely event of insolvency. Our platform is also certified to ISO 27001 standards, reflecting our commitment to information security across every account.

Our Speedz team believes that responsible gaming is a shared effort. We give you the tools to monitor and manage your play, and we ask you to use them honestly so that gambling remains a form of entertainment rather than a way to solve financial difficulties.

Age Verification and Account Security

We only accept players who are at least 18 years old, or the higher minimum legal age required in your jurisdiction. Every new account goes through identity verification (KYC) before withdrawals are processed, and we allow only one account per person, household, IP address and device. These measures exist to prevent underage access and to keep our community genuine and secure. Getting started is simple through the quick Speedz login process, which includes the necessary identity checks.

If you believe a minor has accessed an account registered with us, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

Tools to Help You Stay in Control

Our Speedz platform gives you several ways to manage your gambling activity directly from your account. We encourage every player to become familiar with these features early on, rather than waiting until they feel necessary:

  • Deposit awareness – Track your deposit history and spending through your account dashboard, so you always know how much you've put into your balance.
  • Reality checks – Set reminders that prompt you to review your session length and take a break.
  • Time-out periods – Step away from your account for a short cooling-off period, during which login is disabled.
  • Self-exclusion – Close your account for an extended period, or permanently, if you feel gambling is no longer enjoyable or manageable.
  • Cashback awareness – Our Cashback Meter and daily cashback formula are visible in your account, helping you understand exactly how bonus and real-money activity is calculated. For a full overview of current promotions, take a look at our Speedz bonus page.

We at Speedz Casino recommend reviewing these settings periodically, even if you feel your play is currently balanced. Circumstances change, and having limits already in place makes it easier to adjust when needed.

Self-Exclusion Through the Kahnawake Gaming Commission

Because we operate under KGC licensing, you have access to a broader self-exclusion option that goes beyond our individual platform. A comprehensive self-exclusion request covering all KGC-licensed platforms may be submitted directly to the regulator, meaning your exclusion isn't limited to Speedz alone but extends across other operators licensed by the same commission. We think this additional layer of protection is important for players who want a complete break from online gambling rather than a single-site exclusion.

To start this process, you can contact the Kahnawake Gaming Commission directly, or reach out to our support team and we will guide you toward the correct regulatory channel.

Recognising the Signs of Problem Gambling

Gambling should never interfere with your daily responsibilities, relationships or finances. We encourage you to pause and reassess your play if you notice any of the following:

  • Spending more time or money on gambling than you originally intended
  • Chasing losses by increasing your bets or deposits
  • Borrowing money, using credit, or neglecting bills to fund your account
  • Feeling anxious, irritable or preoccupied when you're not playing
  • Hiding your gambling activity from family or friends
  • Neglecting work, studies or relationships because of time spent gambling

If any of this sounds familiar, we genuinely encourage you to use our self-exclusion or time-out tools, or to reach out to one of the independent support organisations listed below. Our Speedz support team is also available around the clock if you'd like to talk through your options confidentially.

Independent Support Organisations

Beyond the tools we provide directly, several independent, non-profit organisations offer free confidential advice and support for anyone affected by problem gambling, whether that's you or someone close to you:

OrganisationSupport Offered
GamCareFree helpline, live chat and structured support programmes
Gamblers AnonymousPeer support meetings and a 12-step recovery programme
BeGambleAwareInformation, advice and treatment referral services
Gambling TherapyOnline support forum and multilingual counselling

We recommend reaching out to these organisations at any stage, not only during a crisis. Early conversations often make it easier to keep gambling as a fun, controlled activity.

Protecting Our Players' Funds and Data

Here at Speedz, we understand that responsible gaming also means protecting what you deposit with us. Player funds are held in segregated designated bank accounts, kept apart from company operating funds, so your balance remains protected. Our ISO 27001 certification reflects the security controls we apply to personal and financial data across our systems.

We also monitor account activity for patterns that may indicate distress or problematic play, including irregular betting behaviour such as equal, zero or low-margin bets, hedge betting, or unusually large single bets relative to total balance. These reviews are part of our broader commitment to fair and responsible operation, alongside our standard withdrawal and verification checks.

How to Get in Touch

Our Speedz Casino support team is available 24 hours a day, seven days a week, and we're happy to discuss responsible gaming settings, self-exclusion, or any concerns you may have about your account activity.

Complaints may be raised with our team and, if not resolved to your satisfaction, escalated directly to the Kahnawake Gaming Commission no earlier than seven days and no later than six months after the issue first arose. We aim to resolve concerns internally and promptly, but this additional regulatory pathway exists to give you extra peace of mind.

FAQ

How do I set a deposit limit on my Speedz account?

You can manage your deposit history and account settings from your dashboard. If you'd like to set a specific limit that isn't currently visible in your account, contact our support team and we'll assist you directly.

Can I self-exclude from Speedz permanently?

Yes. You can request self-exclusion for a fixed period or permanently through your account or by contacting our support team. You can also request a comprehensive self-exclusion covering all platforms licensed by the Kahnawake Gaming Commission by contacting the regulator directly.

What is the minimum age to play at Speedz?

We require all players to be at least 18 years old, or the higher legal age required in their jurisdiction, and identity verification is carried out to confirm eligibility.

Is my money safe if I deposit with Speedz?

Yes. We hold player funds in segregated designated bank accounts separate from our operating capital, and our systems are certified to ISO 27001 security standards.

Who can I talk to if I'm worried about my gambling?

Our support team is available 24/7 via live chat or email at [email protected]. We can also point you toward independent organisations such as GamCare, Gamblers Anonymous or BeGambleAware for confidential, free advice.